Helping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.
We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.
Job Description
About the role
Do you get great satisfaction out of helping customers and making a difference? Here at Liberty we believe in providing world class care, and helping our customers is always front of mind. Our Loss Mitigation Officer role works with our clients to assist and help resolve the impact of financial hardship, assessing requests for assistance and providing solutions to ensure the best outcome for our clients. Business, Banking & Finance Graduates welcome to apply!
Desired Skills and Experience
You will be responsible for:
Managing a portfolio of client accounts
Creating tailored solutions for clients experiencing financial hardship
Developing a positive rapport with clients by being empathetic, conscientious and responsible
Providing exceptional customer service
About you:
The ability to communicate clearly and confidently on the phone
A natural empathy with clients and ability to deal with sensitive circumstances
Accountability to manage your own work
Dedicated, responsible and conscientious
Business, banking or finance graduates are welcome to apply!
Why join the Liberty Group?
At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we’re incredibly proud of the diverse and inclusive culture we’ve built. We’re living this commitment through our gender equality, disability, LGBTQIA+, mental health and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.
We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be a certified B Corporation and endorsed by Work180.
We are thrilled to be the ABA Employer of Choice 2022, Employer of the Year 2021 at the Women in Finance Awards and MFAA Diversity and Inclusion Award 2022 - we will never be finished making Liberty the best place to work. We believe it’s the little extras that can make a big difference in helping our team meet their needs. There’s more to working at Liberty than just great financial rewards – we provide access to a large number of great benefits such as:
Wellness perks including, free counselling, yoga and meditation classes, flu vaccinations, health checks, massages, private health and gym subsidies
We are social with monthly themed lunches and events, EOY and EOFY parties
On-site company provided school holiday program
Community groups such as our internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more.
An opportunity to give back to the community with our Lend-A-Hand initiatives
Career progression opportunities with access to online development courses
Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.
If this role sounds interesting to you, APPLY NOW!
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